Standing Order New

This screen is to create a new standing order.

Process Options

The standard information to be completed is listed below:

• From Account: Select the account to be debited.
• Frequency: Select the frequency, e.g. Daily, Monthly, Quarterly or Yearly.
• Start Date: Select the date.
• Final Payment Date: Select the date.

Submit the Standing Order

• When you have completed the details click Submit.
• You will now move to a confirmation page where you can review the details. You might be asked to input an TAN

  Some processes in the Internet Banking system require the input of an TAN (transaction authorisation number) for security reasons. For example a TAN might be required when you make a transfer between your own accounts.

  How to Use an SMS TAN

  • click Send me a TAN.
  • an SMS will be sent to your mobile phone.
  • input the code number in the field SMS TAN.
  • when you click Save the system will validate the number. TAN numbers can only be used once.

  How to Use the Token Device

  • You must enter a new TAN for each transaction you make. TAN numbers can only be used once.
  • Click the button on the Token Device and a number will be generated on the Device screen.
  • Enter the TAN number, click Submit and then Confirm.

• If charges are applicable you will view them on the confirmation screen and have the option to cancel the transaction if you do not wish to proceed.
• Click Confirm. The system will check you are authorised to complete the process.
• Upon successful submission a message will be displayed on your screen. What does the Transaction Status Mean?

  The Transaction Created message has two different meanings depending on the system status (shown in the message area of all pages).

  When the system status reads Online

  • The Online Banking System is able to process payments in an online/real-time environment.
  • A payment processed while Online is posted immediately in the involved Bank account and it is reflected in both account balances and the account statement.

  When the system status reads Transit or Offline

  • Your payment is marked as Pending. The Internet Banking System can only mark your payment as an instruction for the next Online period.
  • The payment is processed in the next available working-hours (next available Online). The successful posting of the pending payments is always subject to the available balances of the involved accounts.
  • It is strongly recommended to always check the posting result of the Offline payments using the Online Transaction Status screen.

• You can print or save the e-receipt for the completed transaction by using the icons. The transaction number is from the internet banking system.
• You can save the information by entering the name of the Template and clicking Save. Next time you wish to make the same payment you can load the template from the Template Screen. This option is currently only available to corporate clients.